Technology & Services
Things like “predictive analytics” or “sentiment analysis” or “natural language processing” are obviously important because they help us understand our customers better
Twenty years ago, global IT expert Don Tapscott wrote his seminal work “The Digital Economy”. The book became a New York Times Bestseller and caused a shift in the world of commerce, Tapscott explained that with the advent of the internet, commerce would no longer be limited to traditional channels
In recent years, the accessibility of technology has increased at a dramatic pace,
Cognitive computing is the future of customer engagement - an immersive, seamless and personalized experience that maximizes customer satisfactions and ultimately brand royalty.
We’re in a digital economy where data is more valuable than ever before. By now you may have heard of phrases such as “data is an asset” or “data is the new oil”, etc.